Cannes Lions

eyelove ECP Campaign

DIGITAS HEALTH LIFEBRANDS, Philadelphia / undefined / 2017

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Overview

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Credits

OVERVIEW

Description

The eyelove campaign is all about appreciating the beautiful things our eyes let us enjoy, and encouraging doctors and patients to chat about the interruptions caused by Dry Eye Disease.

Our lifestyle approach to the condition changed the conversation about Dry Eye Disease. Suddenly, it wasn’t just about itchy, gritty eyes. It was about helping patients enjoy the things they love to do. That’s eyelove.

The Dry Eye Disease category needed some love. And when doctors got it, we knew they’d share it with their patients.

Execution

With a tone that was as friendly as it was unexpected, this was a professional campaign that didn’t feel like one. As a newcomer into the eye care space, Shire made an immediate impact and announced to the entire eye care industry that new thinking and new energy had arrived.

On the day the eyelove campaign launched, eye doctors got an email featuring our celebrity spokesperson, Jennifer Aniston. Print ads featuring Jen soon followed in optometry and ophthalmology journals — putting a friendly face to Dry Eye. Additional print ads proclaimed “eyelove happy patients” — a signal to doctors that Shire understood their frustration with the lack of innovation in the category.

Within weeks, Shire representatives delivered a beautiful in-office kits with discussion guides, posters and a customized “eyelove” magazine for patients to enjoy while waiting. Now, addressing Dry Eye with patients was more clear, and more fulfilling for everyone.

Outcome

As a result of the professional campaign – and it’s companion consumer campaign – eye care professionals saw a surge in patients wanting to show their eyes some eyelove. Patients asked doctors for “the Jennifer Aniston medication.” Awareness of Shire among optometrists and ophthalmologists soared. And so did the number of prescriptions written for Dry Eye treatments. But the end of 2016, prescriptions were up a whopping 43% for Dry Eye patients. That’s some serious eyelove.