Social and Influencer > Social

POP YOUR BUBBLE: THE ANTI-ALGORITHM

EDIBLE (A DANIEL J. EDELMAN AGENCY), New York / KIND SNACKS / 2017

Awards:

Shortlisted Cannes Lions
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Overview

Credits

OVERVIEW

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The KIND Foundation created Pop Your Bubble, a first-of-its-kind social experiment, featuring a tool to help people triumph using the power of technology. The secret was our “anti-algorithm” — an algorithm that matched users with people who were most different from them (rather than simply showing them more of what they already “like”).

We didn’t just talk about our divided nation — we offered a concrete solution to help people actually listen to one another. The tool was the centerpiece of our experiment, giving anyone access to a personalized array of strangers who would “pop their bubble.” To find these strangers, we analyzed a user’s Facebook profile (age, location, likes, shares, etc.) and served up people that were the most different from them. Once a user followed ten new people, they could pop their bubble, populating their news feed with perspectives from outside their world view.

Execution

Pop Your Bubble was a social experiment conducted in multiple parts.

First we exposed the problem, showing ten participants the surprisingly skewed makeup of their political bubbles. We then challenged our participants to pop their social media bubbles, documenting their reactions in a film.

Next we built a Facebook tool and a custom “anti-algorithm,” giving the whole nation a chance to fix their news feeds. The tool analyzed users’ Facebook profiles (age, location, likes, shares, etc.) to find strangers that were the most different from them, and made it easy to follow any of them on Facebook with a single tap. Once users followed ten of those strangers, they could “pop their bubble” and share the news with their friends. After popping, the user’s Facebook feeds would be populated with thoughts, opinions, and daily life updates dramatically different than the ones they were used to seeing.

Outcome

In the first two weeks, Pop Your Bubble resulted in more than 140 million earned media impressions, including coverage from The Washington Post, Fast Company, CNN, and more, as well as 25 million Twitter impressions. The tone was overwhelmingly positive, positioning Pop Your Bubble as a solution to the problem everyone was talking about.

Most importantly, within the same time period, users established over 40,000 new relationships, furthering the KIND Foundation’s mission to connect people from all walks of life.

Strategy

We conducted our own study of social media users, analyzing how their views compared with the views they typically saw in their feeds. The majority of people said they considered themselves open-minded, but only 5% reported seeing social media posts from outside their worldview. This finding was a jarring one: Even if people saw themselves as open-minded, their online behavior didn’t quite match up.

The KIND Foundation was founded on the belief that kindness and empathy can change our world for the better, and Pop Your Bubble enabled Americans to turn open-mindedness into action.

To bring together a diverse group for discourse, we targeted urban, suburban, and rural U.S. areas, as well as people across the political spectrum. We focused on driving diversity among users, and adapted our targeting throughout the program to maintain a balance of participants from all walks of life.

Synopsis

In the first two weeks, Pop Your Bubble resulted in more than 140 million earned media impressions, including coverage from The Washington Post, Fast Company, CNN, and more, as well as 25 million Twitter impressions. Most importantly, within the same time period, users established over 40,000 new relationships, furthering the KIND Foundation’s mission to connect people from all walks of life.

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