MCDONALD'S SUSTAINED BY GEN-Zs.

3,000 shops nationwide. 100 million visitors every month. Behind this mega-business was Gen Z, which accounted for about 60% of the total workforce. However, with Japan's birthrate declining, the number of crew members is decreasing year by year and the company suffered from a chronic shortage of staff.

THE BIG HANDICAP OF THE 'ZERO YEN SMILE'

McDonald's 'zero yen smile', which it had upheld since its inception, was a symbol of hospitality for customers, but it was a becoming a barrier for those considering part-time work. It went against the values of Gen Z, who wanted to live life on their own terms.

ALSO A SOURCE OF CURIORSITY ON SNS

Prank videos were being uploaded on Youtube and Tiktok ordering smiles and forcing people to smile, reducing the appeal of working at McDonald's.

No Smiles - Genuine smiles filled the company, when you actually didn’t have to smile -

McDonald's, which always placed great emphasis on 'smiles', delivered a message to through music: it's okay not to force a smile and to work authentically. The music resonated with many users and spread rapidly.

CHANGE IN HIRING POLICY: "Work with your smile" → "Work with your style"

Before creating the song, McDonald's, known as a smile-laden brand, thoroughly reviewed all its hiring criteria and manuals to create a more -friendly work environment.

COLLABORATION: When a Non-Smiling Idol Met McDonald's.

Ano, an artist immensely popular among Gen-Zs, was cast for the collaboration. She is known for her authentic no-nonsense personality and as a "non-smiling idol." She also had a true story of being fired from a part-time job for not being 'smiley' enough.

TURNING THE "0 YEN SMILE" CHALLENGE INTO OPPORTUNITY

While the "0 yen smile" was a cherished brand asset for many years, it was also seen by Gen-Zs as 'forced'. We realised that disrupting this cherished asset would give us the biggest impact.

TRANSFORMING THE SMILE FROM A SYMBOL OF HOSPITALITY TO ONE OF THE DIVERSITY.

The smile, a symbol of a customer-first brand, was transformed into a symbol of respect for the diverse dispositions of the workers. A disruption to match the new values of a new era.

COMMUNICATION WITHOUT ADVERTISING'S FACADE.

In order to approach Gen-Zs, who do not watch TV and are generally skeptical of mass media, influencers with large followings were used as spokespersons. Starting with the music scene and the artists themselves, we penetrated the scene as a pop culture phenomenon rather than commerce.

HOW TO GET GEN-Z GO VIRAL: MUSIC.

Audio-centric viral media such as YouTube, TikTok and Instagram stories were strategically exploited. The music was also spread through the artist's own radio show while she also performed on TV shows and tours.

MCDONALD'S BECAME LIVE VENUES.

Broadcast daily as in-store background music at approximately 3,000 McDonald's across Japan. An AR live event was also conducted, only accessible at McDonald's. Many youngsters visiting were switched on to the culture of McDonald's, becoming potential future crew.

TRUE LIFE STORY LYRICS.

The artist herself had a past where she was fired from her part-time job because she wasn't 'smiley' enough, and the lyrics are based on this experience.

- MV VIEWS: OVER 10M.

- OVER 36M including user contributions and views on other social networking sites (as of April 2024). This equates to all of Gen Z in Japan having seen the video more than twice.

- Number of recruits, the biggest goal of McDonald's Japan: OVER 100,000. The largest number ever in the company's 5 decades of operation in Japan. A recruitment impact that far exceeded the target.

- Brand Score "The Good Employer" among Gen-Zs increased by 130%.

- The word 'smile'in the manual, which had been untouched for 50 years, has also changed. Changes to the rules have also been made in line with the the values of.

- This movement spread to other companies across Japan and the song became a hallmark of the 'Be yourself' working style.