Cannes Lions

SWISS CHALET RESTAURANT

BBDO CANADA, Toronto / CARA OPERATIONS / 2011

Awards:

1 Silver Cannes Lions
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Overview

Entries

Credits

OVERVIEW

Description

Founded in 1958 and with 300 restaurants across the country, Swiss Chalet is a Canadian institution. Although they offer a wide variety of meals, they have always been famous for their delicious rotisserie chicken. We wanted to remind Canadians of that.

Using print, outdoor, online teasers, and television we announced that a national cable provider was going to air six chickens in a rotisserie for 24 hours a day, 7 days a week. Once the press release hit, the "rotisserie channel" was famous. We were in pretty much every newspaper, radio station, and morning TV show in Canada. Canada’s national newspaper, the Globe and Mail, used it as a cultural reference point in an editorial cartoon about oil prices. We even made the New York Times.

Blogs and twitter feeds from all over the world picked up on it and pretty soon it was a worldwide phenomenon.

Execution

Our solution was a TV channel dedicated to showing delicious rotisserie chicken 24 hours a day, 7 days a week. The campaign began with a teaser video, posted to youtube.com and swisschalet.com. The next day a press release went out to the subscriber website Media In Canada. After the press release hit, word was spreading. “Swiss Chalet” and “rotisserie” both became trending topics on twitter. We responded instantly and used what the public was saying about the rotisserie channel to create a new online video, showcasing quotes from actual tweets. Next came the TV, newspaper, online, and billboard campaign. Simultaneously, people across the country were seeing a television spot, banners ads, and in some cities they saw print ads and billboards as well. All of that culminated in the actual airing of the channel, at which point coupon downloads and sales both skyrocketed.

Outcome

This campaign was enormously successful, surpassing even the most optimistic client expectations. The goal was to get 10,000 coupon downloads over a 3-month period. In the first 12 days we got 13,707. There were actually 21,192 downloads in those 12 days if you count people who tried to get a coupon more than once a day.

We collected 2,475,095 Likes from users. We got 12,046 new Facebook friends, and actual chicken orders went up 30% almost immediately. According to the cable company showing the channel, 250,000 households tuned in and stayed tuned in for an average of 8.2 minutes. The client and the channel were also made famous online and in newspapers all over the world.

It was the number 2 trending topic on Twitter and to date it has earned 36,475,892 PR impressions. There has been tons of earned media and consumer engagement, with skyrocketing sales. What more could you ask for?

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