Direct > Direct: Sectors

INVISIBLE FRIENDS

whiteGREY MELBOURNE, Melbourne / MISSING PERSONS ADVOCACY NETWORK / 2018

Awards:

Shortlisted Cannes Lions
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Case Film
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Overview

Credits

Overview

CampaignDescription

We harnessed Facebook’s new facial recognition and auto tagging technology to search for missing persons. By creating Facebook profiles for the missing and building them a friend network across the world, we created a social search party that scoured the backgrounds of millions of photos and videos posted on Facebook, daily. If a missing person were to appear in the background of an image uploaded to Facebook by anyone in their friend network, the facial recognition tech would identify them and MPAN would be notified. Followed by any appropriate investigation.

Simply put, we asked the world to donate their Facebook friendship to enable advanced AI to search for missing persons.

Execution

To harness Facebook’s facial recognition technology, we created Facebook profiles for missing people and populated them with personal information and photos of each individual. Tagging each photo trained Facebook on what face to look for. A landing page invisiblefriends.com.au was established to explain how the tech and the initiative work, while also providing authenticity to the profiles.

Then a large social and PR push aimed to garner as many Facebook friends as possible for each Invisible Friend profile, from all corners of the globe.

The campaign launched in mid April and is ongoing, with missing persons organisations around the world wanting to implement the program for some of their missing people.

Outcome

At the time of this submission, (only two weeks after launch) each Invisible Friends Facebook profile had more than triple the average amount of Facebook Friends and climbing. With a joined total of over 10,000 friends, searching through tens of millions of photos and videos posted by friends and friends of friends, each day.

The campaign reached more than 30 countries, and is being rolled out by other missing persons organisations in the USA, Britain, Europe and Asia.

And on the first day of the PR launch, based on the overwhelmingly positive public and media response, Facebook reached out to praise MPAN and offer help. Negotiations are underway.

Relevancy

This campaign aimed to get as many Facebook friends as possible to connect with missing persons Facebook profiles.

It's one of the simplest actions to take on the platform; but it would also create a shift in the way people thought about these missing persons, by making them more than just a face on a poster or the news, that's quick to dismiss and forget. Instead making them a ‘friend’ that they would be emotionally invested in.

One-to-one relationships between users and the missing enabled us to utilise Facebook’s facial recognition tech to search for missing persons across the world.

Strategy

We’re more connected than ever before, thanks to Facebook and social media; yet the way we search for missing persons hasn’t changed.

We rely on people to ‘look for’ or help ‘spot’ missing persons in public; which is why we have always defaulted to posters, milk-cartons and other low-cost, high awareness media.

Our problem wasn’t with the media, but the requirement of people to ‘look’ for missing people - the reliance on others to find the proverbial needle in a haystack.

In an ‘always on’ world, we’re bombarded with 1000s of messages daily, and the chances of achieving cut-through is diminishing. We found a way to utilise technology so machines do the searching for us.

Using Facebook’s facial recognition - an AI engine that analyses every friend’s photo and video for your face - We made the searching for ‘missing persons’ as simple as adding a friend on Facebook.

Synopsis

Over 38,000 Australians go missing every year. The impact of these events are profound, with recent research from Missing Persons Australia showing that for every one person that goes missing, 12 others are directly affected - well over 500,000 people each year.

After the first 48hrs, the chances of finding these missing persons diminishes significantly. Evidence and the public consciousness dries up and police are left with cold leads and nothing new to investigate. So they move on to other cases.

Our brief from Missing Persons Advocacy Network, who support those left behind and work to generate awareness of the people who are missing long-term, was to find a way to generate new information, clues and awareness in these cold cases. To do so, would provide hope and support to the families of the missing and raise awareness of each missing person’s circumstances around their disappearance.

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