Cannes Lions

BANKING SERVICES

CRAIK JONES WATSON MITCHELL VOELKEL, London / FIRST DIRECT / 2005

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Overview

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Credits

Overview

Description

A sweet with first direct's name running through it - a refreshingly different offering from a bank. A perfect reminder and a delicious route in. We tempted with 'bite size' information that charmed them all the way to the bank.

Outcome

A tasty improvement on previous activity with cost per customer at a very sweet £29, against a typical £50. Response rates at 4.25% exceeded the target by 70%.

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