Pharma > Healthcare Professional Engagement
LANGLAND, Windsor / JANSSEN EMEA / 2020
Awards:
Overview
Credits
Why is this work relevant for Brand Experience & Activation?
This campaign was launched at ECNP - the largest psychiatry congress in Europe. With over 5,000 healthcare professionals in attendance, our Breaking Depression installation was unveiled. Eight Kintsugi art pieces that told eight inspiring and true stories about MDD.
Directed in an art exhibition style, each item was placed on a plinth alongside its personal story. Surrounding the work was further literature about the campaign as well as a making of video that explained how the work was made, while also revealing the artist's own mental health journey.
Background
Major Depressive Disorder (MDD) is a severe form of depression which affects around 40 million people across Europe.
Despite this, there has been little investment in this category with no innovations in the last 30 years. Although depression is broadly understood, MDD remains hidden, stigmatised and misunderstood.
In a world where mental health is so widely discussed, we wanted to raise awareness of MDD to help people understand that together we can break depression.
Our objectives were to engage with healthcare professionals and the general EU public to encourage better conversations about MDD; helping those living with the condition to speak up and get the help they need.
Awareness KPIs: reach 10 million people in Europe within our 1st year and 50 millions by year 3.
Engagement KPIs: create 20,000 advocates in year 1 who will communicate that MDD is a serious medical condition.
Describe the creative idea
Breaking Depression was centred around the symbolic insight that people with MDD feel broken. Using the ancient Japanese art of kintsugi we celebrated this feeling by creating Breaking Depression.
Translating to ‘golden joinery’, Kintsugi repairs broken objects with gold lacquer, treating breakage and repair as part of an object’s history, not something to be concealed, but instead celebrated. Analogous to managing MDD, it respects the cracks, while recognising that the repair is complex and takes time.
Describe the strategy
In a world where so many people are talking about mental health, how do we say something meaningful about MDD.
Healthcare professionals who treat MDD were targeted at ECNP - the largest psychiatry congress in Europe. With over 5,000 healthcare professionals in attendance, our Breaking Depression installation was unveiled.
For the general public within the EU, this campaign was rolled out through a social media campaign. Paid spend on Twitter and Instagram helped reached people with an interest in mental health. Sponsored Instagram stories encouraged people to pledge their support on our dedicated website.
Describe the execution
For the campaign to be delivered in an engaging way it required a multi-channel approach.
A soft launch to HCPs ensured the professional community was on board first, followed by a full launch to the public, coinciding with World Mental Health Day.
Soft launch – Installation at ECNP congress: gaining the medical community’s support at the largest psychiatry congress in Europe. This was accompanied by out-of-home (OOH)/social media advertising; mapping out the delegates’ journey at the airport, bus shelters and hotels nearby.
Multichannel hard launch – Website: on WMHD we targeted the public with a dedicated campaign website that hosted all assets. To encourage conversation, we integrated a pledge functionality – allowing people to pledge their support and share.
Social media: by placing mini clips/gifs on Twitter/Instagram, boosted with paid spend to ensure we reached our target audience with an interest in mental health, we directed people to the website.
List the results
Between October 2019 and December 2020*:
• Awareness: we reached 42 million – over 4 x our target for year one.
• Engagement: 44,000 people pledging their support to our campaign via the website and Instagram – creating more than twice the target number of advocates for year one.
• ECNP congress installation: 82% of 1,600 delegates surveyed rated the concept as ‘high resonance’, exceeding our target of 80% positive/neutral feedback from 1,000 visitors at the booth
• OOH advertising and social media at ECNP: advertising gained 4.84 million impressions. Through 10 social media posts, we attracted over 10,600 engagements, 21x higher than our target for the four-day congress
• Website: 28,122 website views
• Social media: 648,000 views of our ‘making of’ video on YouTube, Instagram and Twitter, with 300,000 engagements
*(Please note: the copy on the written and video case studies show the 3 month metrics only).
Describe any restrictions or regulations regarding Healthcare/RX/Pharma communications in your country/region including:
Although this is an unbranded campaign all work required medical and regulatory sign off at global and local levels before being allowed to run.
Describe the target audience and why your work is relevant to them.
Healthcare professionals who treat MDD were the primary target audience. This campaign reminded them of the person behind the condition.
For the general public within the EU, this campaign visualised a condition that is still largely misunderstood.
More Entries from Regulated in Pharma
24 items
More Entries from LANGLAND
24 items