Direct > Data & Technology
TRACYLOCKE BRASIL, Sao Paulo / BURGER KING / 2020
Overview
Credits
Why is this work relevant for Direct?
While you're reading this, millions of people are being affected by the discount coupons of our rival McDonald's.
Since we could not compete in terms of media investment against the market leader, we flipped the logic to pull out of a war and breathe new life into the way coupons are distributed to young people, our main audience. By grasping what really matters to young people who love eating at Burger King, we hacked into the old BK coupon model and created an experience that spoke directly to Free Fire players.
Background
The eternal rivalry between Burger King and McDonald's reached its most unsustainable level as more and more coupons offering increasingly larger discounts were being given out. How long will we let this price war involving kings and clowns kill our margins? How could we hack into an unsustainable coupon model and start distributing coupons in a smarter fashion, find a way out of this dead end and manage to affect more people with our coupons? Based on these questions, we set about looking for an answer.
Describe the creative idea
We created an exclusive business model and put Burger King discount coupons to affect Free Fire players mid-game. Gamers who used these coupons to buy a BK combo received a code they could exchange for diamond tickets, which are worth real money in-game. That means people who bought a Whopper would have diamonds to spend and play better. We combined something gamers obsess about and the hunger that strikes in the middle of a gaming session. To sum up, the action proved a success. And to top it off, we were the official sponsors of Free Fire Pro League Brazil Season 3 and hosted the grand finals in what was the most watched livestream on YouTube Brazil in 2019.
Describe the strategy
The main focus of all of Burger King's communication is young audiences. But where to find this audience in large quantities? The answer: Free Fire. The world's most downloaded mobile game in 2019 became a phenomenon among young people in Brazil and is one of the most profitable apps in the country, ahead of Netflix and Tinder.
And if there are two things gamers love is fast food discounts and Free Fire diamonds, a virtual currency worth real money which players use to buy in-game items, like outfits and even special weapons that can give them an edge during matches.
It was by blending these two strong desires (to eat at BK and to get diamonds) together that we created the Diamond Whopper, an exclusive collab with Free Fire that affected players with Whopper discount coupons, which if redeemed would be converted into in-game diamonds.
Describe the execution
Diamond Whopper coupons were distributed exclusively in Free Fire so players could take a screenshot, head over to a BK to buy a Whopper and redeem their long sought-after reward: DIAMONDS. We did a collab with the game and the deal was: players who bought at BK using a coupon from the game would get diamonds. This way, Free Fire would also gain something in return. All stood to profit from this deal, risk-free.
Activation took place over a period of four months, between October 25, 2019, through February 25, 2020, for all Free Fire players, who made a point of putting the word out that THEY COULD GET DIAMONDS BY EATING AT BURGER KING, creating several videos documenting every step of the fun saga of heading on over to a BK restaurant to win in-game rewards.
List the results
Everything that was sold at BK via coupons came with an exclusive Free Fire code. This made it possible for us to track the results of this action IN ISOLATION.
Out of 371,708 coupons that were redeemed, 362,631 became Whopper combo meal sales.
Our action generated directly more than US$ 1.4 million in risk-free revenue for BK. WE HAD A 30.51% YoY increase in Whopper sales.
We generated over 3 million views on YouTube through content created by Free Fire community members themselves where they talked about the Diamond Whopper. And as amazing as it sounds we were able to get this audience to pause their games to head over a BK to buy a Whopper combo. All to satisfy that BK craving and win diamonds.
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