Cannes Lions

Countless dealerships

VERIZON MEDIA, Sao Paulo / VOLVO / 2020

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OVERVIEW

Background

The Volvo S60 has arrived in Brazil with the task of enhancing Volvo sedan’s reputation in the country.?All reviews have shown that the S60 is superior to its competitors. And consumer surveys pointed out a warm approval from the target audience. The car release had everything to be a big hit, except for one small problem: Volvo has only 36 dealerships in Brazil, a country the size of a continent, while its competitors have hundreds. So, how can we make this amazing sedan reach its target audience? ?By facilitating and amplifying the consumer contact points with Volvo’s new sedan without enlarging the brand's physical presence in the country, using cutting-edge technology that enhances the digital experience and emulates the real world. We managed to raise awareness and consideration of the new Volvo S60 compared to the main competitors solidifying its presence in the sedan category.

Idea

Volvo dealerships may not reach the entire country, but Volvo ads do. So, we used high-end technology combined with an in-depth CX and UX study to turn every Volvo ad into a full-service Volvo Dealership, providing the same experience a client would have at an actual Volvo Store, wherever they are. The project works in all media: from print ads, going through OOH, all the way to social media. That’s how we were able to open thousands of new dealerships without moving a single brick.

Strategy

Since Volvo is a premium brand, the strategy was to impact qualified audiences (male audience, 35+, with interest in business and finance, sedan lovers) through a precise placement of DOOH, OOH, digital and print media. With that accurate media placement, the quality of the interaction with the WebAR activation was high in terms of time spent with its features, such as: financing calculator, test drive scheduling, buying intent form filling (lead generation). That strategy helped Volvo achieve its business-driven goals with excellent results. In the end, the project was bigger than the launch campaign; it became a new business model.The main target were users who expressed interest in cars of the sedan segment and luxury vehicles in their data navigation, with monthly income above 20K (BRL), men over 35 years old, and the CRM lists of S60 from previous campaigns.

Execution

The activation works through a webapp, all the user has to do is point their smartphone camera to a Volvo ad. A complex augmented reality code allows people to see the S60 in full-scale, edit features like: interior and exterior color, calculate financing, schedule a test drive, and even close the deal. The project took 4 months of development and was active for a whole month. The ads that took the audience to the experience were served on a variety of mediums: OOH, Programmatic Display, Print Ads and more. ?We had an average reach of 2.7 million (BRL) users through a 5.8 frequency where we generated 16 million impacts. We also emphasize the impacts generated through other media such as magazines, which have an average circulation of 667 thousand copies/month. Approximately 253k OOH screens were used during the activation. And also, movie theater screens, generating 238k impacts all over Brazil.

Outcome

To measure success, it was necessary to look at post-click campaigns. We had 159 thousand interactions measured through the qualified click of the base prescribed as possible buyers of the new S60. These interactions generated 16 thousand relevant sessions that evolved the official ways of filling out the registration form. We had a 20% increase of online search for the term S60 and similar expressions. An important secondary data worth mentioning is the 2 MM of earned media, most of it achieved through PR work with the media vehicles of the auto segment and communication in general.

- More than 300,000 new dealerships opened.?- 13k visits to the new dealerships – 110% increase of dealerships’ visits.?- +13,7% forms filled out. ?- 2 million in earned media. (BRL) ?- +150% sales (year goal achieved in 2 months)?- 27% of lead growth for S60.

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