Dubai Lynx
VML, Riyadh / HUNGERSTATION / 2024
Awards:
Overview
Entries
Credits
Background
Saudi Arabia is experiencing a major boom. Numerous new businesses, including several food delivery apps from international giants with substantial budgets, have emerged suddenly. How can Hungerstation, the first food delivery app in Saudi Arabia, maintain and strengthen its position as the leading and most innovative food delivery service in town?
Strategy
Saudi Arabia is undergoing a significant period of growth and expansion, particularly in the realm of business and technology. The arrival of numerous new enterprises, including multiple food-delivery applications from established global companies with ample funding, has created a highly competitive market.
In this context, it is essential for Hungerstation - the first and pioneering food delivery application in Saudi Arabia - to focus on innovation and differentiate itself from its competitors and maintain its status as the leading food delivery app in the country. To achieve this, it was crucial to look for ways to improve its offerings and stay ahead of the curve in terms of technology and customer service. And by leveraging social media effectively, Hungerstation could potentially reach a wider audience.
By doing so, Hungerstation can ensure that it remains the go-to choice for consumers in search of convenient and reliable food-delivery services in Saudi Arabia.
Description
On average, an adult spends approximately 132 hours/year looking at mind-numbing menus online before deciding what to eat, frequently resulting in the wrong call. Psychologists call it “choice overload”.
According to a recent study, "the conscious mind can only process 40bits of information/second, while the subconscious mind can process up to 500,000 times faster." What if we help people better connect with their subconscious mind, allowing it to find the answers they are seeking?
Introducing the Subconscious Order - a new feature on the HungerStation app that recognizes when a person have been hopelessly scrolling and launches the innovative tool. A variety of cuisines are displayed as the Vision AI meticulously tracks the eye’s interest using advanced algorithms. The smart AI then narrows down the options and presents a data report of what the subconscious mind is craving, providing the user with a list of relevant restaurants to order from.
Execution
A new feature on the HungerStation app recognizes you’ve been hopelessly scrolling and launches the subconscious ordering tool. A variety of mouth-watering cuisines are displayed as the camera meticulously tracks the eye’s interest using advanced algorithms and the front-facing camera. A smart AI uses proprietary Food Topic Modelling to narrow down the options and presents a data report of what the eye concentrated on the most, or what the subconscious mind is craving. This provides the user with a list of relevant restaurants to order from.
The new and innovative feature did not live only inside the Hungerstation’s app, we even replicated the experience on social media, giving every person in Saudi Arabia the opportunity to harness the power of their subconscious.
The tool also demonstrates ‘compressed commerce’ in action – which can be understood as the desire for consumers to get from inspiration to purchase as quickly as possible.
Outcome
Soon after its launch, subconscious ordering became a thing, leaving us with a banquet of new data for more accurate and personal targeting in the future. By helping Saudis awaken their subconscious mind to ordering the food they love, we gained a cosy corner in their conscious mind for years to come.
In 2 weeks:
2.5M impressions
630K portal visits
78K new customers
6K new customers per day
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