Direct > Direct Marketing: Digital & Social
GREY GROUP CANADA, Toronto / MOMS DEMAND ACTION FOR GUN SENSE IN AMERICA / 2014
Awards:
Overview
Credits
ClientBriefOrObjective
Starbucks was one of the many major retailers that allowed the public to carry armed weapons inside their stores where state ‘open carry’ laws allow it. This was despite Starbucks banning smoking 25-feet from all locations in the interest of public safety. With the American gun debate in full-force, ‘pro-gun’ advocates were now exploiting that right, flaunting their loaded weapons in public, while retailers stayed silent.
ConfidentialInformation
Close to 3 million lost coffees were amassed as a result of Skip Starbucks Saturday.
Execution
Moms Demand Action has over 180,000 active members in all 50 states. There was the grassroots support needed to execute such an initiative on such a large, widespread scale.
Implementation
‘Skip Starbucks Saturday’ was launched July 9, 2013 in protest against this corporate policy. This grassroots digital direct response campaign was aimed at American moms to take action and make their voices heard. More than a boycott, ‘Skip Starbucks Saturday’ featured social posting of photos & videos, morning coffee drops to media, mom rallies close to Starbucks locations and clever guerilla tactics at Starbucks like asking the barista for an “extra shot of gun sense” when ordering.
Outcome
On September 18, 2013 Starbucks CEO Howard Shultz bowed to public pressure in a national televised address that was broadcast across all major TV networks. Earned media coverage on this day alone exceeded 320 million impressions. A full-page open letter retraction from the company appeared in every major US newspapers, stating guns were no longer welcome in its stores. After the declaration, “Skip Starbucks” was immediately replaced with “Celebrate Starbucks” with moms actively thanking and supporting the company. The program actively engaged 346,097 moms across America with user-generated photo and video submissions.
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