Brand Experience and Activation > Brand Experience & Activation: Sectors

UBER EATS AUSTRALIAN OPEN AMBUSH

SPECIAL GROUP, Sydney / UBER / 2019

Awards:

Silver Cannes Lions
CampaignCampaign(opens in a new tab)
Video
Image
Supporting Content

Overview

Credits

Overview

Why is this work relevant for Brand Experience & Activation?

Contrary to common assumption, the largest part of the Australian Open event is the TV coverage. 13 million Australians watch the tennis. We have all been trained to expect exactly what it looks like. To create an impactful brand experience, we disrupted the coverage experience, not the on-ground one. We achieved a world-first level of brand-integration into a live sporting-event. Possible through a combination of both on-the-ground & broadcast sponsorship to create an immersive brand experience. Our ads replicated the event (so viewers couldn’t tell the difference!). The result, was an engaging cultural-moment that made UberEats, synonymous with the tennis.

Background

Since its launch in September 2017, the Uber Eats Australia ‘Tonight, I’ll be eating…’ creative platform has been gaining momentum.

We were in our second year. The campaign was originally developed, to normalise food delivery for dinner.

But this was the year to stake a claim as category leader, and elevate Uber Eats into a truly iconic, culture-shaping brand.

The task for this brief, was to inject ordering food on Uber Eats even more into culture, by sponsoring the Australian Open.

And we had a bold ambition to own this cultural moment not just sponsor it. So we had to find a way to do it that was unmistakably and distinctly Uber Eats. A campaign that cut through the clutter of generic tennis themed promotion and captured the attention of Australians. To do this , we negotiated for the first time an integration of separate ground event and broadcast sponsorships.

Describe the creative idea

Our idea was to achieve a world-first level of broadcast/event sponsor integration.

We set out to make people watching the Australian Open broadcast, utterly believe they were returning to the tennis after an ad break, only to have it suddenly turn into a dinner order for UberEats.

We didn’t set out to make our films feel similar to the tennis, but absolutely identical. Each spot begun seemingly returning to the exact tennis match people are watching. Not just generic tennis, but the actual match. With no warning, it then transforms into the player, camera man, umpire or audience member announcing their dinner order on Uber eats.

And in the end, our integration of 14 different films into the Tennis was so seamless - viewers wondered if at any time the Aus Open would become an Uber Eats ad.

In other words, we stood out by perfectly blending in.

Describe the strategy

Our target audience were major cities in metro areas, where Uber Eats is abundantly available. Our target time was the dinner occasion, the prime growth moment for people to try Uber Eats. But why the Australian Open? Australia quite literally stops to watch the tennis, particularly during the big tennis stars matches played at night. It crosses all viewing demographics, appealing well beyond the traditionally phone/app centric age group more naturally comfortable with the Uber Eats online ordering platform.

We also knew a live media placements with its lack of a conventional ‘repetitive appearance rhythm’ that traditional sponsor ads have would be constantly disruptive, prevent wear out and gain constant attention.

The uniqueness of this premium sporting property’s short-but-ultra-intense 2 week duration gave us the opportunity to do something at a large scale, fast. We were looking for high impact, not a traditional drawn out sponsorship.

Describe the execution

Never before had Tennis Australia (the event management) allowed a brand to use the actual tournament broadcast crew, cameras, officials and commentators, or to shoot on court.

Never before had an Australian TV Network had to deliver real time, live ad placement in a live sporting telecast (with a constantly changing player appearance schedule due to wins and losses!) only at the end of ad breaks, only during games the actual players in the ads were playing in.

Never before had a brand gained access to the tournament broadcast graphics, or featured other sponsors logos. We negotiated and attempted to use everything exactly the same as the real broadcast in order for our films to appear identical.

We broke rules of media, marketing and sponsorships - accessing assets, the court, the players during the tournament and doing real time placement of ads; all blurring line between broadcast and advertising.

List the results

The campaign proved a huge success garnering both national and international media attention with such headlines as being declared “A modern take on product placement” and “Tennis ad a game changer” as well as it being announced that the “Australian Open hijacked by ads posing as a game” and finally “Game. Set. Match,. Uber Eats”. For impact results please refer to the confidential information section as the Uber has requested this remain undisclosed to the public.

Please see confidential information.

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