In terms of direct communication, what Samsung did, no other brand has done before. By using data from our owned media itself and leveraging the same limited direct touchpoints, we were able to hyper-personalize offers to our database and turn the slowest sales week in Brazil into the second-best sales week of the year.

The Brazilian economy is unstable, and almost all Brazilians belong to the middle or lower class. Because of this, they eagerly await the Black Friday week and plan purchases for this period to take advantage of the widely promoted discounts. Consequently, every year, the Black Friday week breaks sales records in Brazil... and the week after Black Friday is the slowest.

In 2023, because Samsung had not achieved the Black Friday goals, and needed to compensate for the bad results, the brief was to find a simple, cheap and effective way to sell products in the short term.

We discovered that 80% of online shoppers abandon their shopping carts, and many do so intentionally, hoping for further discounts.

Using only one of the most traditional channels (e-mail), but in an innovative way, we leveraged the "abandonment" behavior and offered "ThrowBack Deals": the latest product models at the price of old ones. We hyper segmented and hyper personalized offers to Samsung database. Precisely, 735,000 people were impacted by 735.000 personalized emails.

We've mined the Samsung database and built the 'Abandoners' cluster (consisting of people who abandoned their shopping carts in the last 2 years). From it, we created numerous micro segments according to the abandoned products.

And numerous calls to actions like:

"I'm the ghost of your 2021 shopping cart.

Hello, [client's name]

2021 called. They want their price back.

Get the S21 throwback deal on the S23.

Buy now"

or

"Am I a year in your cart because I suck?

Hello, [client's name]

Get a robot vacuum cleaner that sucks even more.

Get the 2022 robot deal on the 2023 model.

Buy now"

The activation took place the week following Black Friday and lasted only one day, to be precise, just seconds: the time it took to press the button and send 735,000 emails, plus the time for them to reach the target.

After that, we just had to wait for the people to open their e-mails, get surprised by the offers, buy, and spread the news.

With ThrowBack Deals, Samsung turned the slowest sales week into the second-best sales week of the year.

In the following week from Black Friday, we increased 318%.

We sold more than R$ 3,5 million in products, that's USD$ 700,000.

YOY E-Mail open rate: 67%

The average open rate is 2,6%

Return in investment: 5145%

The results were so impressive, and Samsung liked the idea so much, that it became an always on activation for the brand.