What began as the perfect vacation for ten friends takes on additional intrigue when they pick up two hitchhikers, Rachel and her brother, Garrett. Rachel discovers romance with one of the vacationing friends – but a night of partying takes a mysterious turn when the ten friends suddenly vanish without warning.Rachel and Garrett’s search for their missing friends becomes a labyrinth of clues and ominous signals, especially when they start to suspect the eerie hotel staff. All that remains of the friends are curious mementos in their belongings, and strange messages that the friends are still in the hotel, a mysterious room no. 5.

Rachel and Garrett also find messages from the missing friends, and come to the conclusion that the staff must be responsible. The bellhop, maid and caretaker all insist, however, that they had nothing to do with the disappearance – but that Guillaume, a ghost from the 1920s is responsible.