Brand Experience and Activation > Retail Experience & Activation

THE ERROR RIDDEN AD

CUMMINS & PARTNERS, Melbourne / SPECSAVERS / 2019

Awards:

Shortlisted Cannes Lions
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Case Film
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Overview

Credits

OVERVIEW

Why is this work relevant for Brand Experience & Activation?

Regular eye checks are an essential part of the healthcare routines for people of all ages, yet people just weren't bothering to come in-store for an eye test. So, we created a new way to get people wanting to test their sight by making it a fun, easy and rewarding experience. We transformed a traditional TV commercial into an interactive game and competition that took people from traditional to digital media seamlessly and got people testing their sight repeatedly.

Background

Regular eye checks are an essential part of the healthcare routines for people of all ages because vision is a constantly changing aspect of our lives. Changes to eye health can happen gradually so symptoms are easy to miss, but a regular eye test can help detect problems at an early stage, reducing the risk of permanent damage to your eyes.

Despite this, optometrists in Australia and New Zealand had a real problem motivating people to get a regular eye test, a task that was seen as time-consuming and intrusive. Many people were ignoring, or unaware, of any problems with their eyes.

So Specsavers had to come up with an easy and entertaining way to get people thinking about their vision and actually wanting to test their sight.

Describe the creative idea

On average, people spend 3,431 hours watching screens every year. Yet millions of people weren't willing to spend 15 minutes getting screened for any eye health issues. So Specsavers created a way to test people's vision using the screens they stare at every day.

We gamified a 30-second online video by concealing over 15 errors within it. People were encouraged to spot errors for a chance to win a cash prize, with the video made available on a microsite where it could be watched on repeat. If no errors were spotted, they were directed to book an eye-test online with the professionals.

Describe the strategy

The target audience was anyone who could be experiencing vision loss but wasn’t having a regular eye test. This happened to cover most people in Australia and New Zealand, with a majority of those people being over 40 and more likely to experience eye health issues due to their age.

The approach was to remove the hassle and invasiveness people feel when receiving an eye test. An eye test isn't an enjoyable activity, but people do enjoy watching Specsavers’ 'Should've gone to Specsavers' commercials, which take a humorous look at the situations people get themselves into due to poor eyesight. We used the already familiar element of 'Should've moments' as a way for people to check their vision in a fun and interactive way with the added incentive of a cash prize.

Describe the execution

This campaign ran over 4 weeks, starting with the release of the TV commercial in both Australia and New Zealand on all major stations and catch up TV. Viewers were then directed to another edit placed on a microsite that allowed repeat viewing and provided the entry location for our competition. People were also directed to make a simple online booking for an eye check. A winner was announced each week of the campaign.

Another edit was placed on Facebook so people could share errors they found with others in the comment section. Users who commented that they were struggling to spot any errors were replied to with a message and link to book a Specsavers eye test online.

Hint and clue videos were released on social media weeks 2 and 3 to point out errors many people were missing, encouraging them to look again and continue to play.

List the results

In total, over 3 million Australians and New Zealander viewed the eye test across TV and online. The video was shared and viewed worldwide. The 30-second online video had an average view time of four minutes, demonstrating high engagement and making it an ad people actually wanted to watch on repeat. More importantly, eye test bookings increased by 12%. Meaning having healthy sight was back in the minds of everyday Australians.

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