Entertainment Lions For Gaming > Challenges & Breakthroughs

JBL QUANTUM GUIDE PLAY

BLKJ HAVAS, Singapore / JBL QUANTUM / 2024

Awards:

Shortlisted Cannes Lions
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Overview

Credits

OVERVIEW

Why is this work relevant for Gaming?

JBL Quantum Guide Play is highly relevant for gaming as it addresses a glaring gap in inclusivity within the industry. By providing visually impaired gamers with an innovative solution that enhances accessibility through spatial audio technology, JBL Quantum Guide Play revolutionizes the gaming experience for millions worldwide. This initiative not only promotes diversity and inclusivity within the gaming community but also sets a new standard for accessibility. By empowering visually impaired gamers to fully engage with and enjoy popular titles, JBL Quantum Guide Play expands the reach of gaming and fosters a more inclusive gaming environment for all players.

Please provide any cultural context that would help the Jury understand any cultural, national or regional nuances applicable to this work.

JBL Quantum Guide Play emerges at a pivotal moment where the cultural and market dynamics of the gaming industry intersect. In recent years, gaming has transcended its niche status to become a mainstream form of entertainment, captivating audiences worldwide. However, amidst this surge in popularity, there remains a glaring gap in inclusivity for visually impaired gamers, highlighting broader societal challenges around accessibility and representation.

This initiative reflects a cultural shift towards recognizing and addressing these disparities within the gaming landscape. As gaming continues to diversify its audience, there's a growing awareness of the need for inclusive experiences that cater to individuals of all abilities. By leveraging AI and machine learning to develop Guide Play, JBL not only pioneers technological innovation but also demonstrates a commitment to social responsibility and inclusivity.

The timing of this initiative is strategic. With the global gaming market experiencing unprecedented growth, brands are under increasing pressure to differentiate themselves and connect with consumers on a deeper level. By championing accessibility and empowering visually impaired gamers, JBL not only strengthens its brand identity but also taps into a growing market segment that has long been overlooked.

Guide Play's open-source nature signifies a broader cultural shift towards collaboration and community-driven innovation within the gaming industry. By making the software accessible to developers worldwide, JBL fosters a culture of inclusivity and collective problem-solving, further cementing its position as a leader in the space.

Background

JBL is a leader in providing audio solutions to people, but when it comes to gaming, we're fairly new to the market. Our QUANTUM series is not widely known. Although it offers revolutionary spatial audio and head tracking technology, we were far behind our competitors. The challenge given to us was simple: make gamers take our headphones seriously by building a strong emotional association with gaming while proving functional superiority. The objective was to showcase QUANTUM's incredible technology and position the brand as an enabler of amazing experiences for all.

Describe the strategy & insight

In a gaming landscape dominated by visually immersive experiences, there is a stark exclusion of visually impaired individuals, numbering over 50 million worldwide, from enjoying the most played games in the world. This situation highlights a significant gap in inclusivity, particularly within the first-person shooter genre, where none of the leading titles cater to the needs of the visually impaired. We saw an opportunity not only to address this issue but also to showcase the capabilities of JBL Quantum headsets.

Describe the creative idea

JBL Quantum Guide Play's creative idea revolves around transforming the gaming experience for the visually impaired by introducing an innovative audio solution. Leveraging cutting-edge A.I and machine learning, the technology converts in-game elements into spatial sounds, providing a unique and accessible way for visually impaired individuals to perceive their virtual environment. The key lies in emulating echolocation through JBL Quantum's advanced head tracking and Spatial Audio technology, enhancing players' awareness within the game. By translating visual cues into auditory signals, JBL Quantum Guide Play not only addresses the challenge of exclusion but also elevates the overall gaming experience for the visually impaired. The creative concept prioritizes inclusivity and user empowerment, marking a pioneering stride in making the gaming world accessible to a broader audience, ultimately fostering a more diverse and enriched gaming community.

Describe the craft & execution

JBL Quantum Guide Play development took over nearly two years through collaboration with blind societies, ensuring a comprehensive understanding of the visually impaired gaming community's needs. The approach focused on using AI and machine learning to convert visual elements into spatial sounds, enhancing accessibility. Over 50 meticulously crafted audio cues were developed in collaboration with visually impaired gamers and sound designers, drawing from familiar sounds to facilitate intuitive navigation within the gaming environment. JBL Quantum's advanced head tracking and Spatial Audio technology played a pivotal role in emulating echolocation, further enhancing the gaming experience. The software adhered closely to international accessibility standards, guaranteeing compliance with stringent guidelines for inclusivity. A successful soft launch for Counter Strike 2, involving over 1,000 gamers, served as a proof of concept. JBL Quantum Guide Play was then made available for everyone, promoting widespread adoption and open-source integration, urging the gaming industry to embrace inclusivity.

Describe the results

In terms of business impact, the initiative led to a significant increase in brand visibility and consumer engagement, resulting in a notable uplift in sales and site traffic. The response rate was overwhelmingly positive, with millions of gamers embracing the technology within the first month of launch. Impressions soared, with the initiative garnering over 500 million earned impressions globally. There was a noticeable change in behavior, as visually impaired gamers experienced a sense of inclusion and empowerment. Consumer awareness of JBL's commitment to accessibility and innovation skyrocketed, leading to a positive shift in brand perception. Overall, Guide Play not only achieved its intended objectives but also left a lasting impact on both the business and the broader gaming ecosystem. Initially aimed at highlighting audio's importance and quality products in gaming, JBL Quantum Guide Play goes beyond headset debates, potentially revolutionizing gaming. Testimonials from visually impaired gamers confirm its transformative impact.

Tell the jury about the ambitions and challenges of production process.

The production process of JBL Quantum Guide Play was driven by ambitious goals to revolutionize gaming accessibility while upholding rigorous standards of quality and inclusivity. Ambitions centered on leveraging cutting-edge AI and machine learning technologies to create an intuitive and immersive gaming experience for visually impaired players. Challenges arose in understanding and addressing the diverse needs of the visually impaired gaming community, necessitating extensive collaboration and research with blind societies. Additionally, ensuring compliance with international accessibility standards posed a significant hurdle, requiring meticulous attention to detail and testing. Despite these challenges, the production team remained steadfast in their commitment to innovation and inclusivity, pushing boundaries and overcoming obstacles to deliver a groundbreaking solution that has the potential to transform the gaming landscape for millions worldwide.

Please tell us how the work tackled and confronted disparities within the gaming community/industry.

JBL Quantum Guide Play tackled and confronted disparities within the gaming community and industry by addressing the glaring gap in accessibility for visually impaired gamers. In a gaming landscape dominated by visually immersive experiences, over 50 million visually impaired individuals worldwide faced exclusion from popular titles, highlighting a significant disparity. By developing a software that leverages AI and machine learning to transform visual elements into spatial sounds, JBL Quantum Guide Play revolutionized the gaming experience for visually impaired players. This initiative not only promotes diversity and inclusivity within the gaming community but also challenges industry norms by urging developers to prioritize accessibility as a standard. Through collaboration with blind societies and adherence to international accessibility standards, JBL Quantum Guide Play sets a new benchmark for inclusivity in gaming, fostering a more equitable and welcoming environment for all players.

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